eBay Error Codes [Explanation]
eBay – Error Codes
When an eBay process fails, the eBay error log will display an error code and message. This article outlines the process for troubleshooting eBay’s error codes.
When adding or revising a listing on eBay, you may receive a warning or error message.
A warning message will not prevent your listing from being added or revised
An error may prevent a new listing or stop a revision.
Locate the displayed error message in the table below and rectify by following the steps in the Solution column.
|Inconsistent postage parameters||This is an issue with the shipping settings in the eBay Listing Template for this product.|
|Error 515: The quantity must be a valid number greater than 0.||The stock on hand for the product was a negative number at the time error was generated.|
|Potential duplicate listing for Item XXXX (SKU:YYYY) on listing #ZZZ. Record Skipped.||eBay has detected that this product title & description matches to another product you have listed.||To list the product, you will need to alter the product name and description. To find the product it is similar to, use the #ZZZ in the error message, as it is the Listing ID.
|Variation specific name exceed limit 5. (Error 21916579)||eBay limits the number of specifics on child products (variations) to 5. You can still have more than 5 specifics on the parent product.||Remove or hide any unnecessary specifics on all child products so that you have five or less specifics on each product.|
|XXX is a parent product. Record Skipped.||This product has variation (or child) products but the eBay Listing Template has not been set to allow variation products.|
|Category does not support item variations.||The eBay category you have selected for this product does not allow products with variations (products with children). There are some eBay categories that doesn’t allow variations, however, most times it means that the categories need to be setup or the latest categories need to be downloaded from eBay.|
|Error 21917100: No rate table has been created. Please create the rate table.||In your eBay Listing Template you have selected to use the shipping rates table configured in your eBay account.|
|Error 21917158: We noticed that you don’t have a payment method set up with your eBay account. As soon as you take care of this, you’ll be able to list more items.||This is an error from eBay. You need to set the payment method to pay your eBay fees.||To add a payment method for your eBay fees, follow these steps in eBay’s article.|
|You can’t require immediate payment when you’re using Freight postage. (Error 21919148)||The eBay listing rules template for this product has the shipping option Freight: Large And Bulky Items selected, and Require Immediate Paypal Payment checked.||These two options are not compatible due to eBay’s functionality of freight listings. To rectify, either use a different shipping option under the Shipping tab, or turn off Require Immediate Paypal Payment on the Payment & Returns tab.|
|Input data for Brand tag is invalid or missing. (Error 37)||Either eBay requires a brand for this listing or the brand used is not in eBay’s brand list.||To fix, please add a valid Brand at your Listing Template and try listing again.|
|Source picture uses an unsupported colorspace. (Error 21919010)||The JPEG product image uses the CMYK color space. This is not supported by eBay and some web browsers.||To fix, you will need to convert the image to the RGB color space and upload the image to your product on Pricefox. Most good graphic editing programs can do convert between the different color spaces such as GIMP or Photoshop. For more information on the image requirements, check out eBay’s Photo Requirements to Remember.|
|Error 107: The category isn’t valid, select another category||This is because there is a secondary category setup in category mapping that is not allowed for this type of category. It can also be caused after eBay makes changes to their categories.||To remove the secondary category, navigate to Listing Template and disable the Add secondary category box.|
|Error 21916281: To list this item, you need to accept PayPal or other approved electronic payments as a payment method. Record Skipped.||A mandatory payment method has not been setup in the listing rules template.||In your Pricefox Settings > Listing Details > Delivery Setails > Payment Seller Profile and edit your current profile (Enable PayPal or an other payment method).|
|Error 193: Start Price is lower than item cost.||This product has a cost price entered against it which is higher than the price you’re trying to advertise it for. Our system automatically blocks these as a precaution.||If this is an error on the product, please modify the pricing so that the Cost Price is actually lower than the price you’ve assigned in the Listing Template.|
|Handling time is required. Record Skipped.||The handling time in shipping has not been defined in the listing rules template.||In your Pricefox Settings > Listing Details > Delivery Details > Shipment Seller Profile and edit the current profile. Ensure a Domestic Handling Time is selected.|
|Error 21916884: Condition is required for this category. (#1503) Cannot revise eBay Listing #XXX on eBay.||The fallback category used in the listing template does not have conditions set. Please change this category to avoid this error. The secondary cause for this issue is because the Ebay Store Category has not been set.||In the Listing Template, select the Condition (you can always set up the deafult condition on your Pricefox Settings too)|
|Error 21919136: Add at least 1 photo. More photos are better! Show off your item from every angle and zoom in on details.||There are several ways this error can occur: The image is not mapped in the listing templates, the image doesn’t exist on Pricefox, or the image has become corrupted.||Be sure that you have already uploaded at least one image.|
|Warning 21916970: Seller is not eligible to list a discounted item||This warning means that your account is not one that eBay has supported for strike-through pricing. Therefore you cannot use the discount price fields in the eBay pricing section on eBay listing templates.||Contact eBay and request strike through pricing on your account.|
|Description is required||Product description is not being sent to eBay.||Add a description on your Listing Template (you can set up a default one from your Pricefox Settings).|
|Error 37: Input data for tag item.CrossBorderTrade is invalid or missing. Please check API documentation.||You can only select United States for some categories. US listings that offer shipping to Canada, North America, or worldwide are automatically returned on eBay.ca at no extra charge, so US listings that offer shipping to these locations do not need to specify Canada as a Cross Border Trade country.||When cross-border trading, deselect Canada as a shipping option.|
|Ebay category showing as incompatible||This issue occurs because the categories are out of date and need to be updated.|
|The eBay title is showing as 0.||This issue is caused by missing or invalid title.||Add a Title on your Listing Template.|
|Error 2190899: Please enter the package dimensions for the given postage services.
Error 37: Input data for tag PackageLength is invalid or missing. Please check API documentation.
|The shipping dimensions set are missing or incorrect.||You will need to ensure:
1. Use Item’s Shipping Weight is checked.2. Package Size is selected (mailing box or padded satchel usually).3. Use Item’s Shipping Dimensions is selected for the Dimensions. Once configured, revise the listing. If this doesn’t resolve your issue check that the product (including any child products) all have their dimensions filled in.
|Error 240: The item can’t be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.||Listing may contain titles and/or description which contain illegal words or your eBay account may not be up to standard to continue listing.||Check for prohibited words throughout your product including the name and description. See eBay’s offensive policy. Some eBay sites will also block descriptions containing ‘brand’ names or conflicting information. Eg. mentioning Apple in a description of an Android product (This policy changes from different eBay sites). We recommend deleting your description and adding limited information to test this issue. You should also contact eBay directly to ensure your account is not limited or restricted in any manner.|
|Error 38: Your application encountered an error. This request is missing required value in input tag.||Shipping destinations have not been populated within your listing template for international shipping.||Go to International Shipping on eBay and select postage destinations from the available check boxes.|
|Primary Category is required. Record Skipped||Category has not been setup or it is incomplete.||Select an other eBay Category. Sometimes issues occur when the leaf/subcategories have not populated.|
|Cannot create variations. No variation specifics defined.Record Skipped.||Specifics need to be set on the child products so they can be differentiated by eBay on the listing. Example: Adding the ‘Size’ specific so customers can choose which size of a product they want to purchase.|
|Your selling privileges have been temporarily restricted.||Your listings have violated eBay’s terms and conditions and your account has been restricted.||This will affect your ability to revise/update/add new listings in eBay. Please contact eBay directly as this is a restrictions that is outside Pricefox’s range of support.|
|Invalid variation||A common reason for this error is due to invalid specific values for the eBay category. Example: Trying to list a product with the specific ‘Navy Blue’ when only ‘Blue’ is an acceptable specific.|
|Error 10029: Title or subtitle cannot be revised for auction listings that have at least one pending bid or are ending in less than twelve hours, and for fixed price listings that have at least one quantity sold or have a pending best offer||Listing is either an auction with less than 12 hours left or a fixed listing with Best Offer option enabled.||If the listing is an auction, eBay will not allow changes to the listing if there is less than 12 hours left before bidding finishes. If the listing is a fixed price item, you have a pending best offer from a customer which needs to be addressed before you can make changes to the listing. Log into your eBay account and respond to the offer, then try revising again.|
|Error 21916320: The return policy cannot be changed or removed if an auction-style listing has a bid or ends within 12 hours, or a fixed price listing has a pending Best Offer.||Listing is either an auction with less than 12 hours left or a fixed listing with ‘Best Offer’ option attached.||If the listing is an auction, eBay will not allow changes to the listing if there is less than 12 hours left before bidding finishes. If the listing is a fixed price item, you have a pending offer from a customer which needs to be addressed before you can make changes to the listing. Log into your eBay account and respond to the offer, then try revising again.|
|Error 21916923: Pictures cannot be edited because this listing has pending offers, or the maximum number of pictures has been reached.||This is caused by a pending offer on a fixed price listing with the Best Offer option enabled, or by attempting to add more pictures when the maximum available has been reached.||If the listing is a fixed price item, you have a pending offer from a customer which needs to be addressed before you can make changes to the listing. Log into your eBay account and respond to the offer, then try revising again.|
|Error 10041: Postage Carrier cannot be revised if the item has bid or active Best Offers or is ending in 12 hours.||Listing is either an auction with less than 12 hours left or a fixed listing with the Best Offer option attached.||If the listing is an auction, eBay will not allow changes to the listing if there is less than 12 hours left before bidding finishes. If the listing is a fixed price item, you have a pending best offer from a customer which needs to be addressed before you can make changes to the listing. Log into your eBay account and respond to the offer, then try revising again.|
|Error 10028: Item location cannot be revised if the item has bid or active Best Offers or is ending in 12 hours.||Listing is either an auction with less than 12 hours left or a fixed listing with the Best Offer option enabled.||If the listing is an auction, eBay will not allow changes to the listing if there is less than 12 hours left before bidding finishes. If the listing is a fixed price item, you have a pending offer from a customer which needs to be addressed before you can make changes to the listing. Log into your eBay account and respond to the offer, then try revising again.|
|Error 21916743: Item specifics cannot be changed if an auction-style listing has a bid or ends within 12 hours, or a fixed price listing has a pending Best Offer.||Listing is either an auction with less than 12 hours left or a fixed listing with ‘Best Offer’ option attached.||If the listing is an auction, eBay will not allow changes to the listing if there is less than 12 hours left before bidding finishes. If the listing is a fixed price item, you have a pending offer from a customer which needs to be addressed before you can make changes to the listing. Log into your eBay account and respond to the offer, then try revising again.|
|Error 17: This item can’t be accessed because the listing has been deleted, or you’re not the seller.||Item has been deleted.||Check if the eBay Item # has been deleted on eBay. If so you will not be able to revise or end listings on Pricefox.|
|Error 21916672: The tags xxxx is/are disabled as Variant.||The fallback category used in the listing rules template does not support the variation mentioned in the error. For example, if your products are shoes and Size is the variant, the category may not support Size.|
|Error 21853:Image Not Found||The picture has not been uploaded to eBay.||1. Ensure the image is not corrupt or too small.
2. Some images use CMYK color space. This is not supported by eBay and some web browsers. Simply edit the picture and save in a new .jpg format and attempt to upload again.
|1104: Cannot upload image||The picture has not been uploaded to eBay.||1. Ensure the image is not corrupt or too small.
2. Some images use CMYK color space. This is not supported by eBay and some web browsers. Simply edit the picture and save in a new .jpg format and attempt to upload again.
|Error 21919188: This listing would cause you to exceed the amount you can list. You can list up to xxx more in total sales this month. Please consider reducing the starting price or request to list more.||eBay sets seller limits on the amount of items and the dollar value that you can list every month.||Contact eBay and ask for raising your seller limits.|
|Error 21916734: Variation pictures cannot be removed during restricted revise||This error will occur when the product images that we’re trying to push through to eBay don’t match up with the variation images in the listing.|
|Error 21916608: Variation cannot be deleted during restricted revise.||This error occurs with product variation listings. Changing the specific name is not allowed on active listings.|
|Error 73: Please enter a valid starting price for your item (eg. AU $1.00).||There is no price set for the listing in the product.||Ensure a price has been entered.|
|Warning 21917089: Revising bin price will end the promo sale on this item||When revising an active listing that is on promotion through Markdown Manager, changing the original item price or the shipping price during a revision will end the promotional sale.|
|eBay ListingServer Error: Code point \\u001C is not a valid character in XML at /Integration/Ebay.pm line XXX||You have invalid or non-standard characters in your listing.||Check your titles and descriptions for invalid or non-standard characters in your listing. If you are using a data feed, the feed may be in an invalid format or corrupted.|
|Error 10027: Cannot change an auction to private or vice versa.
Error 10027: Cannot change an auction to private or vice versa if the item has bid or is ending in 12 hours.
|It means that the item is on sale with markdown manager, and is in restricted revise until the sale ends.|
|Error 10007: Internal error to the application.||This is an eBay based error and requires the latest listing details to be downloaded again.|
|Error 21919301: The UPC field is missing. Please add UPC to the listing and try again. If you’re using a mobile app, make sure you have version 5.1 or higher.||UPC is a required field in eBay, and without it your listings can’t be revised. The error indicates that either your product don’t have a UPC, or it is not configured in the field mapping of your rules templates.||Please check the product to make sure the UPC field is populated. If your product has variations, please check the child products instead.|
|Error 21919101: Supplied value for Name in ModifyNameList container does not exist in Multi-SKU item.||The listing has illegal characters in the item’s variation specifics. Commonly, when using the & symbol, this is converted to HTML and and is not recognised as matching the listed specifics.||From the product level, go to your child products and change the specifics to ensure you are using legal characters. For example: Size & Colour to be changed to Size and Colour. You may be required to end the listing altogether and relist with the new specifics.|
|Error 10019: Inconsistent postage parameters. – One or more parameter values in the input request are invalid. Check the response for Error Parameters elements to determine which parameters have invalid values. Correct these values, and then resend the input request. (#10)||This occurs only when listing domestically and internationally, and comes from the compatibility of the insurance fees added to an invalid shipping type.|
|Error 932: Auth token is hard expired, User needs to generate a new token for this application.||Your eBay access token has expired and needs to be renewed. These tokens have a limited life, and need to be refreshed approximately every 18 months.||To correct this issue, please reconnect Pricefox with your eBay account.|
|Error 21919303 The item specific Brand is missing.Add Brand to this listing, enter a valid value, and then try again. The item specific MPN is missing. Add MPN to this listing, enter a valid value, and then try again.||This error has been known to occur when either the Brand or MPN is not getting sent through to eBay.||In the Brand and MPN sections select the appropriate product fields to be inserted into the eBay listing. If you don’t use MPN, change the the option to Does Not Apply.|
|Error 786: Start Price is required. Record Skipped.||This error occurs when either the product or rules template cannot determine the price to be advertised on eBay.||Ensure a price has been set on the product.|
|Error 588: Your weekly selling activity limits have been exceeded, or the user has not registered as a seller. Please check eBay for selling requirements.||eBay limits how much you can sell with an item and dollar amount limit. You may also see this error if you have a new eBay account or have never sold anything on eBay before.||To check you have a seller account, follow this link to get to the setup process. To check if you’ve reached your seller limits log into eBay and go to My eBay > Selling Manager Pro. Scroll down to the section titled Monthly selling limits to see if you’ve reached your dollar or item limit. If you have reached your selling limit and would like it increased, please Contact eBay and ask to raise your seller limits.|
|Warning 20169: Invalid store category ID, xxx, since it is non-leaf. So item has been listed to the ‘Other’ store category.||This error indicates that your category is incomplete for your eBay store. eBay doesn’t allow you to list in a store category that is not the final level (or leaf).|
|Error 21916603: Variation specifics can’t be changed in restricted revise.||This error usually occurs when the specifics on the child products on Pricefox no longer match the options on eBay. Once you have a sale recorded on a variation listing, eBay no longer let you remove variants, or change the variation specifics. This includes spelling and capitalisation changes as well.|
|Error 21916587: Missing name in the variation specifics or variation specifics set.||This error usually occurs when the specifics on the child products on Pricefox no longer match the options on eBay. Once you have a sale recorded on a variation listing, eBay no longer let you remove variants, or change the variation specifics. This includes spelling and capitalisation changes as well.|
|Error 21919302: Brand has an invalid value of Other. Enter a valid value and try again.||This error usually occurs when the brand is defined as Other, on the listing rules template||Change Brand from Other, to –|
|Error 21918014: This listing is a duplicate of your item:
||This error occurs when a product you’re trying to list is already listed on eBay, or has the same title and description of a listing on eBay.||Check to see if this item is already listed by searching on eBay > Active Listings by the listing ID in the error message. If the SKU on the listing matches the one you’re trying to list, it is already listed. If it doesn’t match, compare the two products to see if the title and description are the same. If they are, change the title of the product you’re trying to list so it is distinctly different.|
|Error 21916587: Missing name in the variation specifics or variation specifics set.||This error occurs when the item is trying to list in a category with specifics (such as colour) that has restrictions of the specific values, eg. (blue, black, white).
An example would be listing a Kayak with colour variations, however the ebay category with the acceptable colour values of (red, black, white) and trying to list a colour of blue.
This can also happen when the variation specific is missing.
|Check with eBay on the acceptable variation specific restrictions, change the variation specific values to suit the category and relist.
Also check to ensure variation specific values have been filled out for all child products.
|Remove HTTP content from your listings||eBay has detected non-HTTPS images or content in your eBay listing.||Check the product description for embedded or linked images that have a http URL, and change them to https.|
|Remove contact info and/or links to non-eBay websites from listings||eBay has detected that you have a link to a non eBay URL in your listing, or it contains outside contact information.||Check your product description and listing design for any URLs to websites, or any contact information and remove it. eBay will also raise this error if you have the text “Visit our Website” or similar.|
|UPC has an invalid value of “xxxxxxxxxxx”.||eBay has identified that the UPC on the product you’re trying to list is incorrect.||All UPCs are 12 digits long, so check that the correct data has been entered on the product.|
|“xxxx” products have a registered GTIN. Please enter a valid GTIN that matches your item.||The product you’re trying to list is part of eBay’s product based shopping experience, and requires a GTIN.||Open the listing and add the appropriate GTIN (UPC, EAN, ISBN, ePID) to your product.|
|Error 219221: Incomplete data provided for Phone1. Phone number entries consist of three parts; PhoneCountryCode, PhoneAreaOrCityCode, PhoneLocalNumber. Please make sure values for each field have been supplied.||This error usually occurs when the phone details have been incorrectly entered in a listing.|
|Warning 21917164: This product belongs to a different category, so the category has been changed.||This message appears when the product you’re listing/revising is registered in a different category than the one you’ve selected.||To stop receiving this warning check the category your product has listed to on eBay, then update your category to match it. If you believe it is registered in the wrong category, contact eBay to report the situation to their support staff.|